Support

Frequently Asked Questions

If you have questions about the MyHusky skill for Amazon Alexa, start here. 

Do I need an Amazon account to use MyHusky?

Yes, you will need a free Amazon account to use the MyHusky skill for Amazon Alexa.

If you don’t already have an Amazon account, follow these steps in the Alexa mobile app to create one:

1.     Open the app and tap “Create a new Amazon Account” to setup a new Amazon account.

2.     Complete the registration field (ie: name, mobile number, password) and tap “Submit.” 

3.     Enter the code that is sent to your mobile number, then tap “Verify.”

4.     Follow the prompts from Amazon to setup the application on your device.

What are Alexa skills?

Skills are voice-driven Alexa capabilities. You can view and enable skills in your Alexa app and enable certain skills by voice. You can use a skill by saying a specific phrase, called the invocation name. If you make a request to Alexa without using a skill invocation name, we may send the content of your request to several skills, and enable and launch the skill we think is best able to respond to your request. The Skills portion of your Alexa app contains more information about skills, such as applicable policies or terms of use provided by skill developers.

Where can I find MyHusky?

MyHusky is a free skill that can be found in the Amazon Alexa Skill Store on your smartphone or computer. 

Can I choose the personal information that I want MyHusky to have access to?

Yes. As part of the registration process, you must opt-in to the categories of information that you would like to share with MyHusky. Once you opt-in, you can always return to the MyHusky portal to manage your personal information and opt-out of categories that you had previously opted-into.

How do I link my Husky account with MyHusky?

If your Amazon account email is not the same as your Northeastern Husky email address, and you would like to access your personal information through MyHusky, you’ll have to link those two accounts.

Follow these steps to link the two accounts.

1.     Within the MyHusky skill, select “Settings.”

2.     Select “Link Account.”

3.     Type and submit your Husky email address to sign in.

4.     Enter your myNortheastern username and password.

5.     Ask MyHusky. Try, “Alexa, ask MyHusky for my next class.”

How do I use the MyHusky skill?

MyHusky allows you to ask questions and make requests about Northeastern University through the Alexa platform. You access MyHusky differently based on the type of device you are using. For smartphone apps and certain Fire tablets, you access Alexa by pressing a button. For “hands free” devices, like the Amazon Echo, you access Alexa by simply saying the wake word (Alexa, Echo, Amazon, or Computer). 

To speak to MyHusky through Alexa, you must also use the invocation word, “MyHusky.” You can open the skill by saying, “Alexa, start MyHusky,” and then once Alexa acknowledges it, ask your question. Or you can use “MyHusky” as part of your question or request (ie: “Alexa, ask MyHusky for my next class.”).

Will my parents/roommate/etc. have access to my personal information through MyHusky?

Maybe. The information you opt-in to share with MyHusky will be available on all supported Echo devices associated with your Amazon account. If other individuals have access to that device, they could use it to access your personal information. Be mindful of who will have access to these devices and of the information you share and request while in public spaces.

Is Alexa or MyHusky recording all my conversations?

No. By default, the Alexa app and Echo devices are designed to detect only your chosen wake word (Alexa, Amazon, Computer or Echo). The device detects the wake word by identifying acoustic patterns that match the wake word. No audio is stored or sent to the cloud unless the device detects the wake word (or Alexa is activated by pressing a button).

Contact the ITS Service Desk

If you still can’t find the answer to your question or technical issue, please reach out to the ITS Service Desk for assistance.  

How can MyHusky be more helpful?

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